I’m sorry, it’s my fault, what do I do to make it up, how can I fix this, could you forgive me, I never meant any of that.
These and many more are frequent apologies that meet our ears on a daily, weekly and monthly basis. Sometimes we give them out and sometimes people say them to us, while other times we just overhear them being said to people while going about our individual businesses. Though, there is a unique point to note that cuts across all scenarios of every apology we see, hear or give. That is the fact that it brings a sudden tranquility, and renewed peace to the parties involved.
Apologies go beyond personal ties but professional too. Apologies are inevitable in a business or any official setting, where they might be some level of misunderstanding or flaws from any one, especially towards a client or customer and needs to be fixed so it doesn’t taint the name of the company involved.
Apologies reestablish dignity: One of the magical things about apologies is its ability to re-establish dignity. When you offend someone, you somehow loose a part of your integrity in the eyes of the person you offended and one effective way to manage and possibly attempt to restore these is by apologizing for your mistakes. This sometimes could be all you need to get that dignity right back and maybe even a stronger bond.
Feel and prove responsibility: They are a lot of persons who find it very difficult to tender an apology even when they are directly at fault without a doubt, and they are a handful of others who apologize for almost everything, every time. Not necessarily because they are usually wrong but because they are all about world peace and so they just take it upon themselves to apologize so peace is restored. Apologizing speaks directly to one’s sense of responsibility, that you see your fault and wants to fix it.
Apologies is a lifestyle that needs to be emulated, but a popular adage says “apologies do not mean a thing if you don’t do anything to fix it”. It is therefore very important to be genuine about your apologies and also back them with some necessary actions.